Authorized returns will be accepted at the discretion of General Graphic. Customers have 48 hours to notify us after receiving a damaged or non-working item. Undamaged merchandise must have been purchased within the previous 30 days and be returned in a resalable condition. Opened or partially used merchandise will not be accepted for return credit. All returns MUST receive a Return Merchandise Authorization number from Customer Service (number is valid for 7 days). Boxes without an RMA on the shipping label will not be accepted. Products must be in original packaging (include a copy of the invoice) and be returned freight pre-paid (insured) to General Graphic. After inspection and acceptance, credit returns will be subject to a minimum $25.00 restocking fee or 20% of the product(s) cost, whichever is greater. All freight expenses incurred are to be paid by the customer. No credit will be issued on freight, handling charges or special fees. No returns on non-stock, custom or special orders. All accepted product that is not within General Graphic's policies will be returned to the customer, freight collect, or held for a customer issued call tag. General Graphic will not be responsible for unclaimed product left over 45 days. If you have any questions please call customer service at +1 (801) 927-3038 or email customerservice@generalgraphic.com.
Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.
Purchased & invoiced within the last 30 days. Include original user manual, warranty card, and copies of any other paperwork originally enclosed. Equipment or supplies are UNUSED. Product to be returned freight pre-paid (insured). Product returned UNDAMAGED (unless we were notified within 48 hours of freight damage). I understand there is a 20% restocking fee and there will be no credit issued on freight, special fees, etc. Enclosed in ALL ORIGINAL packaging. I understand the Packaging Guidelines for Returning Merchandise (http:///pack_box.htm).
Please place the RMA number you received from Customer Service into the space provided below. Enclose a COPY of this form with the merchandise and send it freight pre-paid (insured) to the address below.
Note: Cut off the bottom portion of this page and use it as an address label. Simply tape it securely to the package you are returning. If you have any questions, please email customerservice@generalgraphic.com.
RMA # PO Box 829 1142 West Flint Meadow Drive Kaysville, UT 84037 USA
